The fastest way to resolve doubts is to seek community help. Not only will you get responses much faster than a faculty can respond, but also get multiple approaches to resolve the doubt. Thus, we strongly encourage you to seek the community’s help before reaching out to the faculty.
We have a community on Telegram … once you purchase a course … you will be added to the Telegram Group. Whenever you face a doubt, please post your doubt in the group. Replies to your post, from community members, take anywhere from a few minutes to a few hours.
If the doubt is not cleared by the end of the day, please tag a faculty member to the post. We, faculty members, browse through the group posts about twice every day. Based on our work-schedule and work-load, we will strive to reply to the tagged posts the next day.
During peak periods, there are hundreds of posts and it is likely that a faculty may miss replying to some tagged post (thought of replying to it and then got interrupted by a call or some other urgent matter). If the doubt is not resolved even by the next day, you can raise a ‘ticket’ by mailing us the doubt at firstname.lastname@example.org. Once a ticket is raised, the entire team is notified and you can expect a prompt reply from any faculty member. Tickets raised by students of Contact Programs will be given priority over tickets raised by students of Self Study course.
Contact Program students can also clear their doubts in Live Online sessions. However since time is limited in these sessions and there are other agenda for the class as well, we would urge you to get the doubts cleared through community help (on Telegram group) or offline interaction with faculty and only for sticky doubts which require live interaction and which cannot be resolved offline, resort to this option.